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February, 2010:

Empty seats reserved for high rollers

Resorts World Sentosa Casino

SINGAPORE, 28 Feb (The New Paper): WHENEVER local pop star Stefanie Sun holds her solo concerts, be it here or overseas, it is always a full-house audience that greets her.

Last year in May, for example, her star power packed Taipei’s premier gig venue Taipei Arena, which has a capacity of 15,000, to the brim. Two months later, the 31-year-old had a 7,500-strong crowd at the Singapore Indoor Stadium singing along with her.

Not last night though.

At the singer’s one-night-only gig at the Compass Ballroom of Resorts World Convention Centre, glaring empty pockets of seats greeted her.

Ten minutes before her concert started, nearly one-quarter of the prime seats, right in the middle of the indoor venue, were still left unfilled.

It turned out that tickets to those seats were given free to casino guests, members and high rollers. According to Mr Robin Goh, Resorts World Sentosa’s (RWS) assistant director of communications, some of these guests “did not turn up” eventually.

He explained that it is “common practice” for casino resorts all over the world to reserve seats for their most important guests.

“For example, when Celine Dion did her resident headlining show in Las Vegas, the best seats will be reserved for the casino VIPs,” he said.

Mr Goh added that in the case of Stefanie’s concert, “less than 20 per cent” of the 4,000 seats went to Resorts World’s casino guests.

He declined to go into details as to who these high rollers were.

In any case, once the lights dimmed, the empty seats caused an immediate commotion among the ticket holders who were seated much further behind. Many rushed forward, making a beeline for the empty seats to get a better view of their idol.

It was a chaotic situation that went slightly out of hand, admitted Mr Goh.

“No concert would allow such a thing to happen, because it is simply not fair for the other ticket holders who had paid for their seats,” he said.

Ticket prices ranged from $88 to $198.

It is a “learning process” for the ushers, he explained, many of whom were taken aback by the unruly behaviour some members of the audience displayed.

“After this, we might consider hiring bouncers for our future concerts,” said Mr Goh.

It is Resorts World Sentosa’s second concert since it opened its doors in January.

The first act that performed at the Compass Ballroom was American pop rock band Boys Like Girls, who did a free standing gig on 28 Jan, mosh-pit style.

Stefanie’s concert is the first seated concert for the integrated resort. It held the official opening of its casino four days ago to enthusiastic response.

Come March, RWS will play host to Welsh evergreen singer Tom Jones.

But despite the disappointing no-show by the high rollers, Stefanie brought the house down with her energetic two-hour long performance. While it wasn’t on as massive a scale as her previous gigs, she proved that quality was what mattered in the end.

Stefanie serenaded her fans – among them families with kids and excited teenagers – with some of her greatest hits spanning her 10-year music career.

Everyone hummed along when she sang crowd favourites Same Kind and I’m Not Sad.

Her costumes were shimmering beautifully, especially on the Bollywood-themed Mystique; her shining gold get-up that showed off her slender legs was a visual treat. The sound system proved to be solid as well and her soaring vocals were a delight to the ears.

Perhaps, it was love that was spurring her on – her boyfriend, Dutchman Nadim Van Der Ros, was spotted among the audience.

S’pore-style poker at Sands

SINGAPORE, 26 Feb (Electric New Paper): Marina Bay Sands will be introducing a new card game – Singapore Stud Poker – but its chief executive officer Thomas Arasi is keeping mum on the details.

MBS said it has not received the casino license from the Casino Regulatory Authority yet.

But if everything goes according to plan, it hopes to open its casino on the same day as the resort – 27 April.

Mr Arasi said that when the casino does open, expect all tables to be fully operational.

Visitors to the recently-opened Resorts World Sentosa had complained about the fact that only 270 of its 500 gaming tables were operational, and that some dealers were not experienced enough.

But there were problems at MBS. Training for the dealers was set back by about four months.

Yesterday, MBS unveiled its recruitment and training centre at Mountbatten Road.

MBS has hired about 3,600 casino staff with 1,500 dealers and the rest, dealer supervisors, sol attendants and solt supervisors.

The company said its full staff strength, including non-gaming staff will be about 10,00 when the resort is fully operational by the end of this year.

Las Vegas Sands plans to renegotiate U.S debts

Reuters, 26 February 2010

LAS Vegas Sands, which will open its US$5.5 billion (S$7.7 billion) Singapore casino resort in late April, plans to renegotiate its US$5 billion debt in the United States by the end of this year, the company’s chief operating officer said on Wednesday.

‘We want to go to our US lender group and perhaps pay down a little debt … By the time this year ends, assuming Singapore successfully opens, I think that will happen,’ Mr Michael Leven said at the Reuters Travel and Leisure Summit in New York.

He said the company’s 130 US lenders will likely seek a paydown of US$1 billion or so as well as a higher interest rate and fees.

The company carries about US$11 billion in total debt – US$5 billion by the US group, around US$3.6 billion in Singapore and US$2.7 billion or so in Macau, Mr Leven said.

He added that the only risk to Sands’ plan is if Singapore does not do well.

‘We have to do US$400 million in Ebitda to clear covenants. If we don’t do that, we’ve made a bad investment in Singapore,’ he said. Ebitda refers to a company’s earnings before interest, taxes, depreciation and amortisation.

The company is looking for clues to the Singapore market from Genting Singapore, which opened the Republic’s first casino resort on Feb14, the start of the Chinese New Year.

‘We are not disappointed in what we’re seeing in Genting, but it’s too early to assess,’ said Mr Leven.

During the worldwide recession and credit crunch, Sands skated close to defaulting on its debt, sending its shares to a record low of US$1.38 last March. They now trade around US$16.

Sands currently owns and operates the Palazzo and Venetian resorts on the Las Vegas Strip, casino-resorts in China’s Macau, and a casino in Pennsylvania.

Macau, the only area of China where gambling is legal, saw its casino revenue rise 63 per cent from a year earlier to US$1.8 billion last month, according to an analyst’s report that cited the Portuguese news agency Lusa.

Mr Leven does not believe that kind of growth is sustainable.

‘You don’t want bubbles,’ he said. ‘I think they’d try to moderate it in some way although I don’t know how.’

Beijing has in the past restricted the number of visas issued to mainland Chinese wishing to visit the gambling enclave.

Mr Leven said he would not expect tighter monetary policy in China to have a big impact on the Macau operations, noting the market’s size and customers’ preference for using cash, not credit, to gamble.

Macau currently accounts for about 70 per cent of Sands’ earnings, but that will drop to around 50 per cent once the Singapore resort is fully up and running. Las Vegas will account for just 10 to 15 per cent of earnings, Mr Leven added. – Reuters

All dealers at second casino are S’poreans or PRs

SINGAPORE, 26 Feb (my paper): DESPITE earlier difficulties getting Singaporeans to fill casino positions, integrated resort Marina Bay Sands has managed to recruit only Singaporeans and permanent residents (PRs) for its dealer positions so far – all 1,800 of them.

Its president and chief executive, Mr Thomas Arasi, said yesterday: “There was just a lot of excitement and enthusiasm in the local market surrounding having a career on the casino side.”

Last July, the resort lamented that it had managed to fill only less than half of the available dealer positions, but the number of applicants grew after this was publicised. When it opens on April 27, it will have 3,600 casino staff members.

It started training the 320 dealer supervisors about six weeks ago, and about 1,500 dealers this week, at its 1,985 sq m casino training school in Mountbatten Road.

Training for dealers takes up to seven weeks, held round the clock in eight-hour shifts to simulate a working casino.

The resort has hired more than 3,000 employees, and identified candidates for most of the remaining 5,000 positions.

It is now ramping up its recruitment to fill the rest – “hundreds of jobs” mainly in the frontline food-and-beverage department, and hotel operations, said its spokesman. The positions include waiters, bartenders, guest service agents, valet drivers and bellmen.

But the resort will probably need to source for staff for these positions from not just Singapore, said Mr Arasi.

The other integrated resort, Resorts World Sentosa, has more than 8,000 staff on its payroll, of whom 70 per cent are Singaporeans and PRs. This will grow to about 10,000 when it is fully operational.

Its spokesman said: “Gaming is a new industry in Singapore. Such skill-sets are lacking locally, and foreign hires are needed to complement the local pool of talent within the casino, as well as some areas of the resort.”

rachchan@sph.com.sg

Universal Studios Singapore CNY Preview 15th Feb 2010 – Pt 2

Universal Studios Singapore CNY Preview 15th Feb 2010 – Pt 1

Marina Bay Sands gears up for April 27 opening with final hiring burst

marina bay sands

SINGAPORE, 25 Feb (Channel NewsAsia): Marina Bay Sands has launched its final burst of hiring before it opens on April 27. Singapore’s second Integrated Resort (IR) aims to bring in some 5,000 people in various positions over the next 60 days.

Already, there are 3,600 casino staff on board and in just the last 48 hours alone, Sands said recruitment doubled with croupiers coming in for training.

Within a commercial building located at Mountbatten Road, is the newly—formed Marina Bay Sands Training Centre.

Behind closed doors are where thousands of dealers and croupiers are put through their paces.

Sands said nearly all its dealers are Singaporeans. It was unable to give an exact figure but added most of the people it has recruited across the entire IR are locals.

All casino staff have to undergo a training stint that could take up to seven weeks.

There’s no room for mistake for the dealers once they’re on the gaming floor.

Geraldine Wong, dealer inspector trainee, said: “We need to calculate a lot for this job like how to get the payment fast and accurate.”

Training started six weeks ago.
With some complaints over inexperienced dealers at the recently—opened Resorts World Sentosa, Marina Bay Sands is not taking any chances.

Thomas Arasi, CEO, Marina Bay Sands, said: “We’re going to strive to open as close to perfection as we possibly can. So, while there are no guarantees in there, there are assurances and we are just incredibly focused. We’re giving it our 100 per cent and we hope to get as close as we can to 100 per cent in terms of execution.”

Sands said there are various positions available in areas such as hotel operations, security and F&B.

There are currently about 1,800 dealers being trained in the casino training school and it simulates a real working environment with dealers working in eight—hour shifts.

As part of the certification process for the casino, representatives from the Casino Regulatory Authority have also visited this school.

Sands has said it will open the S$7.7 billion Marina Bay project in phases.

The announcement comes after three years of work including several delays and even concerns over the business viability of its parent company, Las Vegas Sands, which took a battering during the global financial crisis.

But things seem to be on the mend.

Las Vegas Sands Corporation has said that it will seek to refinance about US$5 billion in bank debt.

Mr Arasi added: “This is definitely a marathon and not a sprint. The reality of it is about the kind of experience and reputation and the type of market reach that you have over a period of time.”

Unlike Resorts World Sentosa which targets leisure travellers, Marina Bay Sands has said its focus is on high—end business travellers as well as the meetings and convention sectors.

As for social safeguards, Sands said it is working closely with the relevant authorities.

The Marina Bay Sands recruitment centre is open from Monday to Friday 10am to 7pm, Saturday 10am to 3pm and is located at #02—34 Mountbatten Square, 229 Mountbatten Road. For more information you can call 6688 8860. — CNA/vm

Universal Studios Singapore: Jurassic Park Rapids Adventure

SINGAPORE CASINO TO IMPLEMENT SOCIAL SAFEGUARDS

SINGAPORE, Feb 23 (Bernama) — Resorts World at Sentosa (RWS) has agreed to implement several social safeguards to mitigate the adverse effects of problem gambling at its newly-opened casino.

RWS would provide an on-site counselling service so that patrons who might need information and referral for gambling problems could find help on hand.

This was revealed today by the National Council on Problem Gambling (NCPG).

The council said it had been engaging with RWS in dialogues on responsible gambling.

It said RWS had also implemented the voluntary gaming limit system, where patrons were able to place a limit on how much money they were prepared to lose at the casino.

NCPG encouraged casino patrons to make use of the gaming limit system.

It said it was an important measure to ensure that casino gambling remained as merely recreational as it stopped patrons from chasing losses and crossing the line into problem gambling.

NCPG Chairman Lim Hock San said the council remained committed to actively engage RWS to ensure that the stringent social safeguards put in place were effective, and continued to be benchmarked to best practices in casinos worldwide.

Since its opening a week ago on the first Chinese New Year holiday, over 100,000 people had visited the RWS casino.

– BERNAMA

53-year-old man in court in S’pore’s first casino-related crime case

SINGAPORE, 24 Feb (Channel NewsAsia): A 53-year-old man has the dubious honour of being the first person to be hauled to court for an alleged gambling offence in a casino here. Loo Siew Wan is accused of attempting to cheat by impersonation, theft and giving false information to the police. He allegedly tried to hoodwink a casino dealer at Resorts World Sentosa Casino ‘s baccarat table by placing a bet of two S$100 chips on the “banker” option after the result of the game had been declared. He supposedly did this in an attempt to fool the dealer into thinking he had won. The prosecution has asked for a two-week adjournment to complete investigations. Loo, who was offered bail of S$15,000, will appear in court again on March 9. – TODAY/vm

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